SHIPPING
Tracked shipping. All orders are dispatched from our office in Victoria, British Columbia. You will receive an email confirmation from us when you place your order. Once orders have been dispatched, they cannot be redirected.
Estimated delivery: 7-12 business days (Estimate only - we do not have any control over delivery schedule once shipment is dispatched)
Please check your shipping address carefully! If you have made an error, contact us immediately.
While Nivali Skin & Laser Clinic will do everything we can to assist, we cannot be made liable and will not refund or resend orders.
RETURN POLICY FOR PRODUCTS AND SERVICE PACKAGES
We want you to be happy with your purchase. We accept returns within 14 days of receiving your product as long as it is not opened or damaged. If you are concerned about skin sensitivities, we are happy to send samples with your order so you can try it before you open your product.
Refunds on service packages must be within 3 months of purchase, and will be prorated to regular priced services.
CLINIC POLICIES
At Nivali Skin & Laser Clinic, we pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.
Booking and Cancellation Policy
A credit card, gift card or prepayment is required at the time of booking to hold your appointment. Cancellation Policy: Any cancellation that is made within 24 hours of appointment will be charged 50% and non-arrivals charged 100% of regular treatment price. Cancellation under 24 hours and non-arrivals for skin consultations will be charged $75, and 15-minute consultations charged $50.
Gift Certificates
Gift certificates can be redeemed for either the original treatment/s nominated, or the purchase value can be used towards other services or products. Please quote Certificate number at the time of booking and present on arrival. Our 24 hour cancellation policy applies and the cost of the treatment(s) booked will be deducted from the card balance. Gift cards are non-transferrable and cannot be redeemed for cash. Certificate cannot be replaced if lost or stolen.
Arrival
Please arrive 5 minutes prior to your scheduled appointment time. If you are late for an appointment, we may need to shorten or cancel your appointment and the full treatment fee may still apply. Please allow for traffic and parking.
Clinic Etiquette
While in our establishment, we ask that you kindly respect our staff, facilities, policies and the enjoyment of other guests. We operate a very positive, professional and loving environment.
Staff
At Nivali Skin & Laser Clinic, our therapists are certified in their respective services. You will always be supervised by our founder and lead medical esthetician Charmaine Shipley.
Age Requirement
Clients under the age of 18 must have parental consent.
Pregnancy and Breastfeeding
Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. Due to manufacturers instruction, peels, laser and microneedling treatments are contraindicated during pregnancy. We recommend consulting with your physician before booking any treatment.
Health
Prior to any treatment, please use our consultation forms to disclose to Nivali Skin your medical history, including any medical conditions, pre-existing injuries or disability, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during treatment you experience discomfort, please alert your technician immediately.
While all care is taken, Nivali Skin cannot guarantee any of our treatments are completely free from traces of allergens or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide written clearance from their doctor.
Disclaimer
Nivali Skin & Laser Clinic Ltd is not a medical center and we cannot offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administered medication. Any information provided by Nivali Skin & Laser Clinic, including by its employees or agents, should not be construed as a substitute for professional medical advice. Nivali Skin can refuse treatment if we deem that a medical condition may cause harm to you, our staff or other clients. You release Nivali Skin & Laser Clinic, its employees, agents and third party providers, from responsibility and liability for any death, injury, loss, delay, inconvenience or damage caused by the treatment, even if you provide Nivali Skin & Laser Clinic with a 'medical clearance' from a medical practitioner, or if you misrepresent or fail to disclose to Nivali Skin & Laser Clinic your medical conditions or changes to your medical history prior to any treatment.
Privacy
Our Privacy Policy explains how we handle the personal information we may collect from you. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.nivaliskin.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.